Effective Date: 24 May 2025

We want you to be completely satisfied with your purchase. If you’re not happy with a digital product or online course, we offer a 7-day refund window from the date of purchase.

Eligibility:

• Refunds are applicable only for first-time purchases.
• Requests must be made within 7 days of purchase.
• No refunds for partial use or after certificate issuance (if applicable).

To request a refund, contact us at info@brainforward.org with your order ID and reason for the request.

Refunds will be processed to your original payment method within 7 business days.

 Cancellation Policy

Effective Date: 24 May 2025
You may cancel your enrollment or subscription to any course or service before it begins for a full refund.

• After the course starts, cancellation will not be eligible for a refund unless covered under our refund policy.
• Email info@brainforward.org with your order details to request a cancellation.

 Dispute Resolution Policy

Effective Date: 24 May 2024
If you face any issues with our services or transactions, please contact us directly first.

• Email info@brainforward.org with your concern.
• We aim to respond within 3 business days and resolve disputes within 7 business days.
• If unresolved, you may escalate through Stripe or your card provider.

 

 

 Legal and Export Restrictions

Effective Date: 24 May 2024
All Brain Forward content is delivered digitally and is generally accessible worldwide. However:

• We do not provide services to users in countries restricted by Bangladeshi or international law.
• You are responsible for complying with any local laws applicable to digital content use.

 Promotional Terms & Conditions

Effective Date: 24 May 2024
Any discount or promotional offer:

• Is valid only for the stated time and specific courses/services.
• Cannot be combined with other offers unless explicitly mentioned.
• Refunds for discounted purchases will reflect only the paid (discounted) amount.

 Customer Support

For any questions, concerns, or support:

Email: info@brainforward.org

We typically respond within 1–2 business days